Powered by Incedym UniversalThe questions we hear most about listings, bookings, payments, and verification.
Verified individuals, verified businesses, and verified NGOs — but which of those a specific listing accepts is the provider's own call, not a platform-wide rule. Lower-risk categories (auditoriums, event spaces, vehicles, sports grounds, IT hardware) default to accepting individuals; higher-liability categories (labs, medical devices, industrial equipment) default to businesses only. See who can rent for the full picture.
No. The provider's choice affects who can book a listing, not how thoroughly they're checked. An individual, a business, and an NGO all go through a real verification pipeline — identity or registration confirmed against actual records, not just a form.
Most checks clear automatically once documents are submitted and pass format/consistency checks. Anything ambiguous — a mismatch between an uploaded document and entered fields, an inconsistent address — goes to a human reviewer rather than being waved through. See how verification works for the full pipeline.
You can resubmit corrected information directly, or appeal to human review if you believe the rejection was a mistake. See if you're rejected for the specifics on which path fits your situation.
Automatically, through a licensed split-payment processor, once a booking completes. ResourceGrid's platform never takes custody of provider or renter funds at any point.
Every category on ResourceGrid asks for the details that actually matter to it — a lab lists safety equipment and hazard class, a vehicle lists capacity and license class, an event space lists square footage and AV capability. You're never filling out fields that don't apply to what you're listing.
Some providers choose to offer that on their own listings — it's a provider-controlled setting, not a platform default. NGO status still goes through verification at least as strict as a business, since free or discounted access is a real incentive to falsely claim nonprofit status.
A small number of categories may carry a hard, platform-enforced restriction where a genuine regulatory reason exists — this is decided case by case following legal review, not assumed. Everything outside that short list is the provider's own call.
See your data & retention for where it's stored and how long it's kept, and the Privacy Policy for the full policy, including country-specific detail for where you're located.
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