Powered by Incedym UniversalSomething not working, a booking dispute, or a verification question? We read every message ourselves — no ticket bot in the loop.
incedym@gmail.com — for account issues, listing questions, or anything that doesn't fit the categories below.
incedym@gmail.com — include your booking reference. Because every payment runs through a licensed split-payment processor rather than through funds ResourceGrid holds itself, most disputes are resolved working with that processor's own resolution process alongside our review.
incedym@gmail.com — if you were rejected and believe it was a mistake, see if you're rejected first; it covers the resubmission and appeal paths directly.
incedym@gmail.com — a listing that looks fraudulent, a provider or renter misrepresenting who they are, or anything else safety-related. These go to a human reviewer directly, not a general queue.
We aim to respond within one business day. For anything urgent involving an in-progress booking, put "urgent" in your subject line.